We get that shopping online can be hard. It's not until we hold the product in our hand that we know whether it's for us or not. Read all about the Mining For Soul return policy here before you buy.
Can I Cancel My Order?
You have 24 hours from time of purchase to cancel your order should you feel hit with buyer's remorse. If your order has shipped already you will need to mail the candle back once received before you are refunded (minus shipping fees).
I Received My Order And Want To Return It.
Images can only do so much. If you receive your candle and just aren't feeling it, no worries! You have 14 days to let us know so we can start the return paperwork. Once we receive it back you'll be refunded for the candle cost, minus the shipping fees.
You will need to pay for the item to ship back, but let us know and we can get a discounted shipping label sent your way and the shipping will be deducted from your final refund amount.
Any burned candles are not available for returns as we cannot resell a previously used product.
To initiate a return please send us a message by contacting us below.
My Order Arrived Damaged. What Do I Do?
Your order arrived and the candle was damaged in shipping. Noooo!!! That sucks, but guess what?
We insure all shipments just in case this happens, because damage in shipment does occur now and then.
Simply let us know by sending us a message in the form below and we'll arrange for a new candle to be shipped out to you.